I have emailed/called/texted the company a number of times without any response. I have requested a refund and nobody has actually addressed me - Slabway Massage Chair. I would suggest not to squander your tough generated income on this business. I will be contacting the Attorney general of the United States to file a grievance regarding SLAB. Buyer Be Careful!!!!!! Hey Michael, We all the best are sorry for the clear frustration and inconvenience you have actually experienced concerning your current order with Slabway.
Examining your order history, I do see your order was produced December 4th which there was a label produced on December 7. Your package was identified and all set for pickup. Regrettably, our shipping partner has been regularly experiencing a surplus in volume and have actually been not able to meet the demand.
We understand this is not the experience you were purchasing into, and we do value your understanding of the present scenarios impacting our providers nationwide. In relation to your experience with our customer care team, we comprehend that our service has taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our team's work (Slabway Massage Chair Reviews).
We recognize that we failed to miss the mark in this circumstances. For that we say sorry. Our records do reveal that your order was delivered on December 22nd. We hope that you've been pleased with your purchase and find fantastic use of the Slabway Shiatsu Foot Massager. i got my foot massager been wanting to return because the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with an invoice Number ******************** for 1297.
00 installment cost was informed it will delivered in 3 days. Hired 3 days stated it shipped 4 days ago after a week they do not address the phone and tell you to chat with their site which never answer you back. They will keep you waiting sent out a number of e-mail with the exact same response will return with you later.
Called XPO LOGISITICS and they mentioned they do not even see any tickets created to come to them. This business is a rip-off and I'm going to do my finest in discovering a legal representative to invest sufficient money to get them to reimburse my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is a total scamI acquired three Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to ship and arrive coming from Utah to Illinois on truck that took 2 days once it was loaded on the truck from the plant we eliminated from the box set it up plugged it in the chair went into a full recline mode and has not came out of it since I've tried to call Slabway numerous times via e-mail telephone call and have yet been able to speak to a live person I continually get e-mails back from them specifying that they will have a support member contact me within 72 hours within 12 hours I get an email back from them letting them know due to inactivity of the e-mail they are canceling and closing the RMA I intern reply and after that they once again tell me that it's going to be 72 hours before a representative contacts me once again I get another e-mail specifying that they're closing the RMA support ticket I've been attempting to follow this business anywhere I can to leave Unfavorable feedback on this company due to the piss poor reaction that I obtain from their assistance teams I believe anybody aiming to buy any of their products ought to highly take a look at all their feedback's I have no idea the actual count of the number of bulls ** t positive feedback's they're posting but I can't believe that they're getting that manyHi Rodney, We provide our sincerest apologies relating to the functionality problems you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair.
Our records show that on Dec 15, 2020 you received a message from care@slabway. com suggesting that you inspect the fuse located on the back of your chair (Slabway Shiatsu Massage Chair). We have actually gotten no further communication from you informing us if that solved your issue. In relation to your experience with our customer service team, we comprehend that our service has actually taken a hit this holiday.
We are doing all that we can with the resources offered to us to provide an excellent experience to each and every customer. We acknowledge that we failed to miss out on the mark in this circumstances. For that we apologize - Slabway Massage Chair Amazon. We await your response. Thank YouI ordered a foot massager. Website said 2-4 day shipment time.
I called number listed and it is a recording that simply keeps repeating. Says to get on chat on the internet site. I contacted chat, stated "currently replying in under 15 minutes". I have actually been on chat for 44 mins at this minute and no contact. Ro-bot states "normal wait time 5-15 minutes.
I believe this place is a fraud and i am going to contact credit card to stop payment. Slabway Massage Chair Reviews. I DO NOT RECOMMEND purchasing anything from this badly run attire (if they are a real attire). BUYER BE CAREFUL!!!!!! Hi There Ian, We best regards are sorry for any aggravation or inconvenience you have experienced. Unfortunately, our shipping partner has been regularly experiencing a surplus in volume and have been unable to fulfill the demand.
We comprehend this is not the experience you were buying into, and we do value your understanding of the present circumstances impacting our providers nationwide. In relation to your experience with our client service group, we understand that our service has taken a hit this holiday (Slabway Massage Chair Special Discount). It is our busiest time of the year and this year's occasions have more than tripled our team's work.
We recognize that we stopped working to miss the mark in this instance. For that we apologize. Our records do reveal that your order was provided on December 17th. We hope that you have actually been satisfied with your purchase and find terrific use of the Slabway Shiatsu Foot Massager - Slabway Massage Chair Reviews. Put an order on 12/4/20 and the order was canceled mid shipment without any more explanation!? I have actually called numerous times, sent out e-mails utilized the chat widget they recommended and likewise reached out to them through all social networks platforms and no action no reply simply no explanation.
I would like a full refund for the foot massager and 1 year service warranty I acquired. Tonya L ****** Hello There Tonya, We best regards are sorry for the clear frustration and inconvenience you have experienced regarding your recent order with Slabway (Slabway One Massage Chair). This is not our objective and not the experience we want for our customer.
This was due to an error in interaction with the pickup at our satisfaction center. Your bundle was labeled and all set for pickup. Sadly, our shipping partner has actually been consistently experiencing a surplus in volume and have actually been unable to meet the need (Reviews Of Slabway Massage Chair). As such, we have also been unable to ensure our shipping timespan with the same certainty we formerly were able to.
In relation to your experience with our client service team, we comprehend that our service has taken a hit this holiday season. It is our busiest time of the year and this year's events have more than tripled our group's work. We are doing all that we can with the resources readily available to us to provide a good experience to each and every consumer (Slabway One Massage Chair).
For that we apologize. Our records reveal that you have received the full refunds as asked for. We expect the chance to regain your rely on the future. I bought a Shiatsu Footmassager for $119 +19. 99 shipping and dealing with on a Friday night at 11:50 pm. They specified due to the COVID shipping would be postponed.
I discovered the item they were offering could be purchased for $67. 99 and $87. 99 on Amazon with complimentary shipping. I immediately tried to cancel my order. I sent out an email I called on the phone, for which there was no reaction. It was now approximately 12:20. I lastly received a response by Monday morning informing me the order had actually shipped.
However, it was not deliverable since they had an inaccurate apartment number. I called UPS and asked them to return to sender. They did return to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They ought to not have actually charged me for shipping. However, I will make it known that they are charging double or more of the expense of their products.
It is your duty to do so. You will be taken benefit of if you do not. I received my foot massager and it worked when then stopped. Now no one selects up the phone and won't answer their own chat bot. It's ludicrous. I want my cash back. Hello there Francis, We regret any aggravation you have actually experienced regarding the functionality of your Slabway Shiatsu Foot Massager along with the disappointment experienced with our customer assistance as of late. Their refund policy for their incompetence is outrageous. Do not do organization with these people. Go through ******. I bought a foot massager Nov 26, utilized it when and it caused me sever discomfort. I called, talked on their website still no return slip on 12/4/2020. I want I would have read their reviews prior to buying from this business.
I will keep your business on blast for this - Reviews Of Slabway Massage Chair. The power of social media. We are sorry to hear your Slabway purchase did not match your needs. Our records reveal that your order was approved for a refund which you selected the choice to have Slabway provide a return mailing slip with the understanding that the expense of the return label would be subtracted from your refund quantity.
At this time, if you would like to proceed with the return procedure you've started, we ask that you please reply to the assistance email thread verifying you 'd with to continue. BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB Organization Profiles are provided exclusively to help you in exercising your own finest judgment.
However, BBB does not verify the precision of information supplied by third celebrations, and does not ensure the precision of any details in Organization Profiles - Slabway Massage Chair Review. When considering complaint details, please take into consideration the company's size and volume of deals, and comprehend that the nature of complaints and a firm's reactions to them are frequently more essential than the number of complaints.
BBB Business Profiles undergo alter at any time. If you select to do business with this business, please let business understand that you got in touch with BBB for a BBB Company Profile. As a matter of policy, BBB does not endorse any item, service or business - Slabway Massage Chair.
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Massage Chairs are complicated devices with great deals of moving parts and advanced computer elements, so things can go wrong. But it's very little different from a car, it depends upon how you utilize it and how you look after it that will figure out how long it lasts. So what can break in a massage chair? The most common instances of things on a massage chair breaking are those bumps and bruises that can happen throughout delivery.