I have actually emailed/called/texted the company numerous times without any action. I have actually requested a refund and nobody has addressed me - Reviews Of Slabway Massage Chair. I would suggest not to waste your difficult generated income on this company. I will be calling the Attorney general of the United States to submit a problem relating to PIECE. Buyer Be Careful!!!!!! Hey There Michael, We regards are sorry for the clear disappointment and inconvenience you have actually experienced regarding your current order with Slabway.
Examining your order history, I do see your order was created December fourth and that there was a label created on December 7. Your package was identified and ready for pickup. Unfortunately, our shipping partner has actually been consistently experiencing a surplus in volume and have been unable to satisfy the demand.
We comprehend this is not the experience you were purchasing into, and we do value your understanding of the current circumstances affecting our carriers nationwide. In relation to your experience with our client service team, we comprehend that our service has taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our team's work (Slabway Massage Chair Amazon).
We recognize that we failed to miss the mark in this instance. For that we say sorry. Our records do reveal that your order was delivered on December 22nd. We hope that you've been satisfied with your purchase and discover fantastic usage of the Slabway Shiatsu Foot Massager. i received my foot massager been wanting to return since the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the company slabway with an invoice Number ******************** for 1297.
00 installment fee was told it will delivered in 3 days. Hired 3 days stated it delivered 4 days back after a week they do not answer the phone and tell you to talk with their website which never address you back. They will keep you waiting sent a number of e-mail with the very same action will return with you later on.
Called XPO LOGISITICS and they specified they do not even see any tickets produced to come to them. This business is a fraud and I'm going to do my finest in finding a legal representative to invest adequate cash to get them to reimburse my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is a total scamI purchased three Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to deliver and show up coming from Utah to Illinois on truck that took 2 days once it was filled on the truck from the plant we got rid of from the box set it up plugged it in the chair went into a full recline mode and has not came out of it because I've attempted to contact Slabway many times via e-mail phone calls and have yet been able to speak with a live person I constantly get e-mails back from them mentioning that they will have an assistance member call me within 72 hours within 12 hours I get an email back from them letting them understand due to lack of exercise of the e-mail they are canceling and closing the RMA I intern reply and after that they again inform me that it's going to be 72 hours before a representative contacts me once again I get another e-mail specifying that they're closing the RMA assistance ticket I have actually been attempting to follow this business anywhere I can to leave Negative feedback on this company due to the piss poor reaction that I get from their support groups I believe any person looking to purchase any of their products must extremely look at all their feedback's I have no concept the real count of the number of bulls ** t favorable feedback's they're publishing but I can't think that they're getting that manyHi Rodney, We offer our sincerest apologies concerning the functionality concerns you have experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair $1499.98.
Our records show that on Dec 15, 2020 you received a message from care@slabway. com recommending that you inspect the fuse located on the back of your chair (Reviews Of Slabway Massage Chair). We have actually received no more interaction from you informing us if that solved your problem. In relation to your experience with our customer care group, we comprehend that our service has actually taken a hit this holiday season.
We are doing all that we can with the resources readily available to us to offer an excellent experience to each and every client. We acknowledge that we stopped working to miss the mark in this circumstances. For that we apologize - Slabway Massage Chair Pic. We await your reaction. Thank YouI bought a foot massager. Website said 2-4 day shipment time.
I called number listed and it is a recording that just keeps duplicating. Says to get on chat on the web site. I got in touch with chat, said "currently responding in under 15 minutes". I have actually been on chat for 44 mins at this moment and no contact. Ro-bot says "normal wait time 5-15 mins.
I think this location is a scam and i am going to contact credit card to stop payment. Slabway Shiatsu Massage Chair. I DO NOT RECOMMEND buying anything from this inadequately run outfit (if they are a genuine outfit). BUYER BE CAREFUL!!!!!! Hello Ian, We sincerely are sorry for any frustration or trouble you have experienced. Regrettably, our shipping partner has actually been regularly experiencing a surplus in volume and have been unable to meet the need.
We comprehend this is not the experience you were purchasing into, and we do appreciate your understanding of the existing scenarios affecting our providers nationwide. In relation to your experience with our customer service team, we understand that our service has taken a hit this holiday (Slabway One Massage Chair). It is our busiest time of the year and this year's events have more than tripled our team's workload.
We acknowledge that we failed to fizzle in this instance. For that we apologize. Our records do show that your order was delivered on December 17th. We hope that you have actually been pleased with your purchase and discover excellent use of the Slabway Shiatsu Foot Massager - Slabway Massage Chair Special Discount. Put an order on 12/4/20 and the order was canceled mid delivery with no further description!? I've called multiple times, sent out e-mails used the chat widget they recommended and likewise connected to them through all social media platforms and no response no reply simply no description.
I would like a complete refund for the foot massager and 1 year guarantee I purchased. Tonya L ****** Hello There Tonya, We sincerely regret the clear disappointment and trouble you have actually experienced regarding your current order with Slabway (Slabway Massage Chair Review). This is not our intent and not the experience we desire for our customer.
This was because of a mistake in communication with the pickup at our satisfaction facility. Your package was labeled and all set for pickup. Regrettably, our shipping partner has actually been regularly experiencing a surplus in volume and have actually been not able to meet the need (Slabway Massage Chair Special Discount). As such, we have likewise been unable to guarantee our shipping amount of time with the same certainty we formerly were able to.
In relation to your experience with our customer care group, we understand that our service has taken a hit this holiday season. It is our busiest time of the year and this year's events have more than tripled our team's work. We are doing all that we can with the resources available to us to offer an excellent experience to each and every customer (Slabway Shiatsu Massage Chair).
For that we ask forgiveness. Our records show that you have actually received the complete refunds as requested. We expect the chance to restore your trust in the future. I bought a Shiatsu Footmassager for $119 +19. 99 shipping and managing on a Friday night at 11:50 pm. They specified due to the COVID shipping would be postponed.
I discovered the item they were offering might be purchased for $67. 99 and $87. 99 on Amazon with free shipping. I instantly attempted to cancel my order. I sent out an e-mail I contacted the phone, for which there was no reaction. It was now around 12:20. I lastly got a reaction by Monday morning informing me the order had actually delivered.
Nevertheless, it was not deliverable because they had an incorrect home number. I called UPS and asked to go back to sender. They did go back to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They need to not have actually charged me for shipping. Nevertheless, I will make it known that they are charging double or more of the expense of their products.
It is your responsibility to do so. You will be taken advantage of if you do not. I received my foot massager and it worked when then stopped. Now no one selects up the phone and won't answer their own chat bot. It's ludicrous. I desire my cash back. Hello Francis, We are sorry for any disappointment you have actually experienced relating to the functionality of your Slabway Shiatsu Foot Massager in addition to the disappointment experienced with our consumer support since late. Their refund policy for their incompetence is outrageous. Do not do company with these individuals. Go through ******. I ordered a foot massager Nov 26, used it as soon as and it caused me sever discomfort. I called, talked on their website still no return slip on 12/4/2020. I want I would have read their evaluations before purchasing from this business.
I will keep your company on blast for this - Reviews Of Slabway Massage Chair. The power of social networks. We are sorry to hear your Slabway purchase did not fit your needs. Our records show that your order was approved for a refund which you picked the alternative to have Slabway provide a return mailing slip with the understanding that the expense of the return label would be subtracted from your refund quantity.
At this time, if you want to continue with the return process you have actually initiated, we ask that you please reply to the support email thread confirming you 'd with to continue. BBB Company Profiles might not be reproduced for sales or advertising functions. BBB Company Profiles are supplied entirely to help you in exercising your own finest judgment.
However, BBB does not confirm the precision of details offered by 3rd parties, and does not guarantee the accuracy of any info in Service Profiles - Slabway Massage Chair Reviews. When thinking about complaint info, please take into account the company's size and volume of transactions, and comprehend that the nature of complaints and a company's reactions to them are often more vital than the number of grievances.
BBB Company Profiles go through change at any time. If you select to do organization with this company, please let the organization understand that you contacted BBB for a BBB Service Profile. As a matter of policy, BBB does not back any item, service or organization - Slabway One Massage Chair.
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Massage Chairs are intricate machines with great deals of moving parts and advanced computer components, so things can fail. But it's not much various from an automobile, it depends on how you utilize it and how you look after it that will figure out for how long it lasts. So what can break in a massage chair? The most typical instances of things on a massage chair breaking are those bumps and bruises that can happen throughout delivery.