I have emailed/called/texted the company several times without any reaction. I have asked for a refund and no one has answered me - Reviews Of Slabway Massage Chair. I would suggest not to waste your difficult made money on this company. I will be contacting the Attorney general of the United States to submit a complaint relating to PIECE. Buyer Beware!!!!!! Hello There Michael, We truly are sorry for the clear frustration and hassle you have actually experienced concerning your current order with Slabway.
Looking over your order history, I do see your order was created December 4th and that there was a label developed on December 7. Your package was labeled and prepared for pickup. Regrettably, our shipping partner has been consistently experiencing a surplus in volume and have actually been unable to meet the demand.
We understand this is not the experience you were purchasing into, and we do appreciate your understanding of the current situations affecting our carriers nationwide. In relation to your experience with our customer support team, we understand that our service has taken a hit this holiday season. It is our busiest time of the year and this year's occasions have more than tripled our group's work (Slabway Massage Chair Reviews).
We acknowledge that we stopped working to fizzle in this instance. For that we ask forgiveness. Our records do reveal that your order was delivered on December 22nd. We hope that you have actually been satisfied with your purchase and find excellent usage of the Slabway Shiatsu Foot Massager. i received my foot massager been wanting to return since the kneading and heat is not working! no answer on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the company slabway with a billing Number ******************** for 1297.
00 installment fee was told it will shipped in 3 days. Hired 3 days stated it shipped 4 days back after a week they do not answer the phone and tell you to talk with their website which never address you back. They will keep you waiting sent out a number of e-mail with the very same action will get back with you later.
Called XPO LOGISITICS and they mentioned they do not even see any tickets created to come to them. This business is a rip-off and I'm going to do my best in discovering a lawyer to spend enough money to get them to reimburse my cash back, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This business is a total scamI purchased 3 Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to deliver and arrive coming from Utah to Illinois on truck that took two days once it was filled on the truck from the plant we eliminated from the box set it up plugged it in the chair entered into a complete recline mode and has not came out of it since I have actually tried to get in touch with Slabway many times via e-mail phone calls and have actually yet been able to talk with a live person I constantly get emails back from them specifying that they will have a support member call me within 72 hours within 12 hours I get an e-mail back from them letting them understand due to inactivity of the email they are canceling and closing the RMA I intern reply and after that they again inform me that it's going to be 72 hours prior to a representative contacts me once again I get another e-mail specifying that they're closing the RMA assistance ticket I have actually been attempting to follow this business anywhere I can to leave Negative feedback on this business due to the piss poor action that I get from their support teams I believe anybody looking to purchase any of their products should extremely take a look at all their feedback's I have no idea the real count of the number of bulls ** t positive feedback's they're publishing however I can't think that they're getting that manyHi Rodney, We offer our sincerest apologies regarding the functionality issues you have actually experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair Special Discount.
Our records show that on Dec 15, 2020 you received a message from care@slabway. com suggesting that you examine the fuse located on the back of your chair (Slabway Massage Chair Pic). We have actually gotten no further communication from you notifying us if that resolved your problem. In relation to your experience with our customer service team, we understand that our service has actually taken a hit this holiday season.
We are doing all that we can with the resources available to us to offer a good experience to each and every consumer. We acknowledge that we failed to miss the mark in this circumstances. For that we apologize - Slabway Massage Chair. We await your reaction. Thank YouI bought a foot massager. Website stated 2-4 day shipment time.
I called number noted and it is a recording that just keeps repeating. States to get on chat on the internet site. I contacted chat, said "presently replying in under 15 minutes". I have been on chat for 44 mins at this moment and no contact. Ro-bot says "regular wait time 5-15 minutes.
I think this location is a scam and i am going to contact credit card to stop payment. Slabway Massage Chair Review. I DO NOT RECOMMEND purchasing anything from this badly run attire (if they are a real attire). BUYER BEWARE!!!!!! Hi There Ian, We all the best are sorry for any frustration or hassle you have experienced. Sadly, our shipping partner has been regularly experiencing a surplus in volume and have been unable to fulfill the demand.
We comprehend this is not the experience you were buying into, and we do appreciate your understanding of the existing situations impacting our providers nationwide. In relation to your experience with our customer support team, we understand that our service has actually taken a hit this holiday (Slabway Massage Chair). It is our busiest time of the year and this year's events have more than tripled our team's work.
We recognize that we failed to miss out on the mark in this circumstances. For that we say sorry. Our records do show that your order was provided on December 17th. We hope that you have actually been pleased with your purchase and find great usage of the Slabway Shiatsu Foot Massager - Slabway Shiatsu Massage Chair Reviews. Put an order on 12/4/20 and the order was canceled mid delivery without any further explanation!? I have actually called numerous times, sent e-mails used the chat widget they suggested and also reached out to them via all social media platforms and no response no reply just no explanation.
I would like a complete refund for the foot massager and 1 year guarantee I acquired. Tonya L ****** Hi There Tonya, We genuinely regret the clear frustration and trouble you have experienced concerning your current order with Slabway (Slabway Massage Chair Amazon). This is not our intent and not the experience we want for our consumer.
This was due to a mistake in communication with the pickup at our fulfillment center. Your plan was labeled and ready for pickup. Regrettably, our shipping partner has been regularly experiencing a surplus in volume and have actually been not able to fulfill the need (Slabway Massage Chair $1499.98). As such, we have also been not able to ensure our shipping time frames with the same certainty we previously were able to.
In relation to your experience with our customer support group, we understand that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's events have more than tripled our group's work. We are doing all that we can with the resources available to us to provide an excellent experience to each and every client (Slabway One Massage Chair).
For that we ask forgiveness. Our records reveal that you have gotten the complete refunds as requested. We wish for the opportunity to restore your rely on the future. I acquired a Shiatsu Footmassager for $119 +19. 99 shipping and dealing with on a Friday night at 11:50 pm. They stated due to the COVID shipping would be postponed.
I discovered the product they were selling might be bought for $67. 99 and $87. 99 on Amazon with complimentary shipping. I right away tried to cancel my order. I sent an e-mail I contacted the phone, for which there was no reaction. It was now roughly 12:20. I finally received a reaction by Monday early morning informing me the order had delivered.
However, it was not deliverable since they had an incorrect apartment or condo number. I called UPS and asked them to return to sender. They did go back to Slabway and I did get my refund minus $20 for shipping. I am still pissed. They should not have actually charged me for shipping. However, I will make it known that they are charging double or more of the cost of their products.
It is your duty to do so. You will be made the most of if you do not. I got my foot massager and it worked as soon as then stopped. Now nobody gets the phone and will not address their own chat bot. It's ludicrous. I want my money back. Hi Francis, We are sorry for any frustration you have experienced relating to the functionality of your Slabway Shiatsu Foot Massager in addition to the aggravation experienced with our consumer support as of late. Their refund policy for their incompetence is ridiculous. Do not do organization with these people. Go through ******. I ordered a foot massager Nov 26, utilized it as soon as and it caused me sever discomfort. I called, chatted on their website still no return slip on 12/4/2020. I want I would have read their reviews before buying from this company.
I will keep your company on blast for this - Slabway Massage Chair Amazon. The power of social networks. We are sorry to hear your Slabway purchase did not fit your needs. Our records reveal that your order was authorized for a refund and that you picked the alternative to have Slabway supply a return mailing slip with the understanding that the cost of the return label would be subtracted from your refund amount.
At this time, if you would like to continue with the return process you have actually initiated, we ask that you please reply to the support email thread confirming you 'd with to continue. BBB Company Profiles might not be replicated for sales or advertising functions. BBB Organization Profiles are offered entirely to help you in exercising your own finest judgment.
However, BBB does not verify the precision of information provided by 3rd parties, and does not ensure the accuracy of any details in Business Profiles - Slabway Shiatsu Massage Chair. When thinking about grievance information, please consider the business's size and volume of deals, and understand that the nature of complaints and a company's actions to them are typically more important than the number of grievances.
BBB Company Profiles go through alter at any time. If you pick to do company with this organization, please let business know that you contacted BBB for a BBB Service Profile. As a matter of policy, BBB does not back any item, service or company - Slabway Massage Chair Reviews.
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Massage Chairs are complex devices with lots of moving parts and advanced computer components, so things can go wrong. However it's not much various from a cars and truck, it depends on how you use it and how you look after it that will figure out for how long it lasts. So what can break in a massage chair? The most common circumstances of things on a massage chair breaking are those bumps and contusions that can occur throughout shipment.