I have actually emailed/called/texted the business a number of times with no action. I have asked for a refund and no one has addressed me - Slabway Shiatsu Massage Chair Reviews. I would recommend not to waste your difficult generated income on this company. I will be getting in touch with the Chief law officer to submit a grievance relating to SLAB. Buyer Be Careful!!!!!! Hi There Michael, We seriously regret the clear aggravation and trouble you have actually experienced regarding your current order with Slabway.
Examining your order history, I do see your order was developed December 4th which there was a label produced on December 7. Your plan was identified and all set for pickup. Regrettably, our shipping partner has been regularly experiencing a surplus in volume and have actually been not able to fulfill the demand.
We comprehend this is not the experience you were buying into, and we do value your understanding of the current circumstances impacting our providers nationwide. In relation to your experience with our customer care group, we understand that our service has taken a hit this holiday. It is our busiest time of the year and this year's events have more than tripled our team's workload (Slabway Massage Chair).
We acknowledge that we failed to miss the mark in this circumstances. For that we apologize. Our records do reveal that your order was delivered on December 22nd. We hope that you have actually been pleased with your purchase and find great usage of the Slabway Shiatsu Foot Massager. i got my foot massager been wishing to return due to the fact that the kneading and heat is not working! no response on the phone, no reply to messages!I order a Massage chair November 30, 2020 from the business slabway with an invoice Number ******************** for 1297.
00 installation cost was told it will shipped in 3 days. Employed 3 days said it delivered 4 days earlier after a week they do not address the phone and inform you to chat with their website which never address you back. They will keep you waiting sent out a number of email with the very same action will get back with you later.
Called XPO LOGISITICS and they mentioned they do not even see any tickets created to come to them. This business is a rip-off and I'm going to do my best in discovering a legal representative to invest adequate money to get them to reimburse my refund, Straight crooksI purchase this order on November 28, 2020 not November 30, 2020.
This company is a total scamI purchased three Slabway items The foot massager the leg massager in the chair it took 23 days for the chair to deliver and show up originating from Utah to Illinois on truck that took 2 days once it was packed on the truck from the plant we removed from the box set it up plugged it in the chair went into a complete recline mode and has not came out of it because I have actually attempted to contact Slabway numerous times via e-mail telephone call and have yet been able to talk with a live individual I continually get e-mails back from them stating that they will have a support member contact me within 72 hours within 12 hours I get an e-mail back from them letting them understand due to inactivity of the email they are canceling and closing the RMA I intern reply and after that they again tell me that it's going to be 72 hours prior to a representative contacts me once again I get another e-mail stating that they're closing the RMA support ticket I have actually been attempting to follow this company anywhere I can to leave Unfavorable feedback on this company due to the piss bad response that I receive from their support groups I believe anyone aiming to purchase any of their products must extremely look at all their feedback's I have no concept the real count of the number of bulls ** t positive feedback's they're posting but I can't believe that they're getting that manyHi Rodney, We provide our sincerest apologies concerning the functionality issues you have experienced with your Slabway Shiatsu Massage Chair. Slabway Massage Chair Review.
Our records reveal that on Dec 15, 2020 you got a message from care@slabway. com recommending that you check the fuse located on the back of your chair (Reviews Of Slabway Massage Chair). We have actually received no additional interaction from you notifying us if that solved your concern. In relation to your experience with our customer care team, we understand that our service has actually taken a hit this holiday.
We are doing all that we can with the resources available to us to supply a great experience to each and every client. We recognize that we stopped working to miss out on the mark in this circumstances. For that we apologize - Slabway Shiatsu Massage Chair Reviews. We await your response. Thank YouI purchased a foot massager. Site said 2-4 day shipment time.
I called number noted and it is a recording that simply keeps duplicating. Says to get on chat on the web website. I got in touch with chat, said "presently responding in under 15 minutes". I have actually been on chat for 44 mins at this minute and no contact. Ro-bot states "normal wait time 5-15 minutes.
I believe this place is a rip-off and i am going to get in touch with credit card to stop payment. Slabway Massage Chair. I DO NOT RECOMMEND buying anything from this badly run attire (if they are a genuine attire). PURCHASER BEWARE!!!!!! Hello There Ian, We truly regret any aggravation or hassle you have experienced. Sadly, our shipping partner has actually been regularly experiencing a surplus in volume and have been not able to satisfy the demand.
We understand this is not the experience you were purchasing into, and we do value your understanding of the existing scenarios affecting our carriers nationwide. In relation to your experience with our customer support team, we comprehend that our service has actually taken a hit this holiday (Slabway Massage Chair Reviews). It is our busiest time of the year and this year's occasions have more than tripled our group's workload.
We acknowledge that we stopped working to miss the mark in this instance. For that we ask forgiveness. Our records do reveal that your order was delivered on December 17th. We hope that you've been pleased with your purchase and find excellent usage of the Slabway Shiatsu Foot Massager - Slabway Shiatsu Massage Chair. Placed an order on 12/4/20 and the order was canceled mid shipment with no additional description!? I've called numerous times, sent out emails used the chat widget they recommended and likewise reached out to them by means of all social media platforms and no reaction no reply simply no description.
I would like a full refund for the foot massager and 1 year warranty I purchased. Tonya L ****** Hi Tonya, We seriously are sorry for the clear disappointment and inconvenience you have experienced concerning your recent order with Slabway (Slabway Shiatsu Massage Chair). This is not our objective and not the experience we want for our consumer.
This was due to a mistake in communication with the pickup at our satisfaction center. Your plan was labeled and ready for pickup. Sadly, our shipping partner has actually been regularly experiencing a surplus in volume and have actually been unable to meet the need (Slabway Massage Chair Pic). As such, we have actually likewise been unable to guarantee our shipping amount of time with the exact same certainty we previously were able to.
In relation to your experience with our client service group, we understand that our service has actually taken a hit this holiday. It is our busiest time of the year and this year's occasions have more than tripled our group's workload. We are doing all that we can with the resources available to us to provide a good experience to each and every client (Slabway Shiatsu Massage Chair Reviews).
For that we apologize. Our records reveal that you have received the complete refunds as requested. We wish for the opportunity to regain your trust in the future. I purchased a Shiatsu Footmassager for $119 +19. 99 shipping and dealing with on a Friday night at 11:50 pm. They specified due to the COVID shipping would be postponed.
I found the product they were offering could be bought for $67. 99 and $87. 99 on Amazon with free shipping. I right away attempted to cancel my order. I sent out an e-mail I contacted the phone, for which there was no response. It was now roughly 12:20. I lastly received a reaction by Monday early morning telling me the order had shipped.
However, it was not deliverable due to the fact that they had an incorrect apartment or condo number. I called UPS and inquired to go back to sender. They did return to Slabway and I did receive my refund minus $20 for shipping. I am still pissed. They should not have actually charged me for shipping. However, I will make it known that they are charging double or more of the expense of their products.
It is your obligation to do so. You will be taken advantage of if you do not. I received my foot massager and it worked when then stopped. Now no one chooses up the phone and won't address their own chat bot. It's absurd. I desire my cash back. Hi Francis, We regret any aggravation you have actually experienced regarding the functionality of your Slabway Shiatsu Foot Massager in addition to the frustration experienced with our customer support since late. Their refund policy for their incompetence is absurd. Do refrain from doing business with these individuals. Go through ******. I bought a foot massager Nov 26, used it as soon as and it caused me sever pain. I called, chatted on their site still no return slip on 12/4/2020. I wish I would have read their reviews prior to purchasing from this business.
I will keep your business on blast for this - Slabway Massage Chair Reviews. The power of social networks. We are sorry to hear your Slabway purchase did not match your needs. Our records show that your order was authorized for a refund and that you chose the option to have Slabway offer a return mailing slip with the understanding that the expense of the return label would be deducted from your refund quantity.
At this time, if you would like to continue with the return procedure you've started, we ask that you please reply to the assistance email thread confirming you 'd with to continue. BBB Business Profiles may not be recreated for sales or advertising purposes. BBB Company Profiles are provided solely to help you in exercising your own finest judgment.
Nevertheless, BBB does not validate the accuracy of info offered by 3rd parties, and does not ensure the accuracy of any details in Service Profiles - Slabway Shiatsu Massage Chair. When considering complaint details, please take into account the business's size and volume of transactions, and understand that the nature of complaints and a firm's actions to them are often more vital than the number of grievances.
BBB Company Profiles undergo change at any time. If you pick to do company with this company, please let the business know that you called BBB for a BBB Organization Profile. As a matter of policy, BBB does not back any product, service or organization - Reviews Of Slabway Massage Chair.
On The Spot Massage is your California Bay Location and East Bay chair massage specialist. Our company believe chair massage is terrific - Slabway Massage Chair Special Discount...
Massage Chairs are complicated machines with lots of moving parts and advanced computer system elements, so things can go wrong. However it's not much different from an automobile, it depends on how you utilize it and how you take care of it that will figure out for how long it lasts. So what can break in a massage chair? The most typical circumstances of things on a massage chair breaking are those bumps and contusions that can occur during shipment.